top of page

SakuraTCGs Returns Policy

1. Returns Overview

At SakuraTCGs, we want you to be completely satisfied with your purchase. If you are not satisfied or have changed your mind about a purchase, you may return it within 14 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return, the item must be in its original condition, un-opened, unused, and in the same packaging in which you received it. Items that show signs of use, alteration, or damage may not be eligible for return.

3. Initiating a Return

a. Contact Us: To initiate a return, please contact our customer service team at Info@sakuratcgs.com within 14 days of receiving your order.

b. Provide Information: When contacting us, please provide your order number, the name of the item you wish to return, and the reason for the return.

4. Return Shipping

a. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

b. Packaging: Ensure that the item is securely packaged to prevent damage during the return shipment.

5. Refund Process

a. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

b. Refund: If the return is approved, we will process a refund to the original payment method. Please note that shipping costs are non-refundable.

6. Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return as outlined in this policy and place a new order for the desired item.

7. Damaged or Defective Items

a. Reporting: If you receive a damaged or defective item, please contact us within [number] days of receiving your order. Include photos of the damaged or defective item for our records.

b. Resolution: We will work with you to provide a replacement or issue a refund for damaged or defective items.

8. Special Considerations

a. Promotional Items: Items received as part of a promotional offer or giveaway are not eligible for return unless they are damaged or defective.

b. Limited Edition Items: Returns of limited edition items may be subject to additional conditions. Please contact us for more information.

9. Contact Information

If you have any questions or concerns about our returns policy, please contact us at Info@sakuratcgs.com.

10. Changes to Returns Policy

We reserve the right to update or modify our returns policy at any time. Please check our website for the latest information.

Trust-Pilot-white.png
bottom of page