SakuraTCGs Returns Policy

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1. Returns Overview

At SakuraTCGs, we want you to be completely satisfied with your purchase. If you are not satisfied or have changed your mind about a purchase, you may return it within 14 days of the delivery date.

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2. Eligibility for Returns

To be eligible for a return, the item must be in its original condition, un-opened, unused, and in the same packaging in which you received it. Items that show signs of use, alteration, or damage may not be eligible for return.

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3. Initiating a Return

a. Contact Us: To initiate a return, please contact our customer service team at Info@sakuratcgs.com within 14 days of receiving your order.

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b. Provide Information: When contacting us, please provide your order number, the name of the item you wish to return, and the reason for the return.

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4. Return Shipping

a. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

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b. Packaging: Ensure that the item is securely packaged to prevent damage during the return shipment.

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5. Refund Process

a. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

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b. Refund: If the return is approved, we will process a refund to the original payment method. Please note that shipping costs are non-refundable.

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6. Exchanges

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return as outlined in this policy and place a new order for the desired item.

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7. Damaged or Defective Items

a. Reporting: If you receive a damaged or defective item, please contact us within [number] days of receiving your order. Include photos of the damaged or defective item for our records.

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b. Resolution: We will work with you to provide a replacement or issue a refund for damaged or defective items.

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8. Special Considerations

a. Promotional Items: Items received as part of a promotional offer or giveaway are not eligible for return unless they are damaged or defective.

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b. Limited Edition Items: Returns of limited edition items may be subject to additional conditions. Please contact us for more information.

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9. Contact Information

If you have any questions or concerns about our returns policy, please contact us at Info@sakuratcgs.com.

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10. Changes to Returns Policy

We reserve the right to update or modify our returns policy at any time. Please check our website for the latest information.